Rodney Stevens

Increasing cost-of-living pressures have led Ray White Yamba to elect not to use the Ailo mobile app, introduced by the company across its network of agents as a property management system, for tenants to pay and landlords to collect rental payments.

Recently, some Ray White agents, along with other real estate brands, across Australia emailed tenants and landlords inviting them to use Ailo, a third-party property management app to pay their rent, which was founded by former Ray White Director Ben White.

Ray White Yamba Managing Director, Daniel Kelly said after piloting and testing the Ailo property management system they decided against implementing it for their clients.

“The Ailo technology is not exclusive to Ray White, there’s other brands around the country that are using it as well,” he said.

“Based on our experience in using it, we feel as though it is not the right fit for us.”

The Ailo app charges 0.25 per-cent for an automated direct debit from a bank account, 0.95 per-cent for debit card payments and 1.5 per-cent for credit card payments, while also offering a fee-free method of payment as required.

In NSW, a law was passed in 2011 that every real estate agent must offer a fee free means of paying rent.

Mr Kelly said convenience and increasing cost-of-living pressures were reasons why Ray White Yamba chose not to use the Ailo app.

“Predominantly one reason was convenience for our clients, tenants in particular, because it’s a system that largely would have been accepted, I believe by landlords, but, from a tenancy perspective the feedback that we have had is that it removed a level of convenience for them in paying the rent,” he said.

“The decision we came to was, obviously cost-of-living is a big issue at the moment, and we don’t want to be inflicting further pain on people, so it wasn’t the right fit for us.”