General News

Online booking for driver testing now available

More customers will soon have the keys to drive with online bookings now available for driving tests across NSW.

Service NSW Director Operations Christine Kosorukow said online bookings were temporarily unavailable from June, when stay at home orders were implemented across the state.

“Customers can now book their driving test online. This is a major milestone for many learner drivers who are ready to get their P Plates,” Mrs Kosorukow said.

“This comes after driver testing resumed on October 11 when restrictions eased and we progressively rolled out testing for priority customers first, including those who require a test to continue to hold a licence such as aged customers and with medical conditions.

“We are now opening up to everyone who would like to book a driving test with appointments being made up to five weeks in advance.”

Mrs Kosorukow advised customers there may be lengthy delays as Service NSW is experiencing a high demand for driver testing across the state due to the impact of COVID restrictions, dating back to June.

“Service NSW understands for many customers, having to wait further for testing availability is frustrating and disappointing,” Mrs Kosorukow said.

“If customers are unable to book at their local service centre, they will have an option to book at nearby centres if there is availability.

“For customers who are experiencing hardship because they cannot take a test to obtain a licence, are encouraged to visit their local service centre and discuss their exceptional circumstances with the Manager, who may be able to prioritise an appointment.

“There are about 120,000 customers in the backlog across the state. To ease the pressure, Service NSW is recruiting up to 100 extra driver testers and exploring options for establishing additional testing sites. The recruitment and training of new Driver Testers was slowed by COVID restrictions.

“We appreciate customers’ patience and understanding while the team work hard to get this service back on track.” Mrs Kosorukow said the safety of staff and customers is the top priority, and public health advice is being followed closely.

“Driver testers are required to be fully vaccinated and customers either need to be fully vaccinated or have received a negative result no more than three days before the test,” Mrs Kosorukow said.

“Face masks, disposable seat covers, hand sanitiser and other personal protective equipment will remain in place.”

Customers who require a driving test to maintain an unrestricted licence can attend a Service NSW Centre or call 13 77 88 to book.