Clarence Valley Council has announced changes to the water billing cycle. From this September bills will be issued three times a year, rather than quarterly.

Director Corporate & Governance, Laura Black said, “Due to COVID-19 restrictions, our water meter readers were unable to complete the scheduled May reading. We chose not to issue an estimated bill due to the cost to do so and instead decided to delay the reading of meters and the subsequent sending of the water rates notices.”  

“The next water meter reading will happen in July, with water rates due in September. Because the billing period covers an additional two months, customers can expect their water bills to be higher than they would otherwise have been.”

“The break in our regular cycle gave us the opportunity to reassess the costs involved in reading the meters. The decision to change to a triannual cycle was decided upon in order to reduce the costs to ratepayers and enable us to focus our attention on other community projects,” explained Ms Black.

Ms Black added that residents who don’t want to wait until September, are still able to pay something towards their water rates by using the biller code details on previous notices.

Water notices will now be issued every September, January and May. Residents are reminded to monitor their water consumption and act fast if they suspect a leak. Information on how to save water is available on Council’s website  www.clarence.nsw.gov.au/savewater