General News

Agricultural and animal services hotline

As the flood response continues, NSW Department of Primary Industries and Local Land Services are encouraging flood-affected landholders to keep requesting assistance through the Agricultural and Animal Services Hotline, By calling 1800 814 647 (operating 7 days, 8am to 8pm).

Landholders can request emergency fodder for livestock, animal assessment, veterinary advice and if required, euthanasia and burial.

To provide landholders with more options to lodge a request for assistance, a dedicated email has been created for the hotline. Landholders that cannot call the hotline, can email via aasfa@emergency.dpi.nsw.gov.au

When requesting assistance via email, please include:

  • Full name
  • Property information (Address, PIC) or locations
  • Type of assistance required

The hotline continues to receive large amounts of calls. If landholders are not connected with a staff member immediately, rest assured they are working as quickly as they can to call you back.

If landholders are concerned their phone may lose power, and have no way of recharging, it is recommended they change their voicemail to include:

  • Full name
  • Property information (Address, PIC) or locations
  • Type of assistance required

Doing so allows staff to keep progressing requests for assistance, even if we cannot speak to you over the phone.

It is essential landholders continue to register requests for assistance. This allows staff to assess individual circumstances and investigate all options to access and provide support.